Shipping Policy

1. Shipping Destinations

Best is Jesus is proud to offer our Christian-inspired clothing and accessories to customers in:
- France Mainland (Metropolitan France)
- Guadeloupe
- Martinique
- French Guiana (Guyane)

We're committed to sharing our faith-based products with believers across these diverse French territories.

2. Shipping Methods and Timeframes

2.1 France Mainland:
- Standard Shipping: 5-10 business days

2.2 Overseas Departments (Guadeloupe, Martinique, French Guiana):
- Standard Shipping: 2-5 business days

Please note: Delivery times are estimates. Actual delivery may be impacted by customs procedures, local holidays, or unforeseen events.

3. Shipping Costs

Shipping costs are calculated during the order completion process. The final shipping cost will be displayed before you confirm your purchase, ensuring full transparency.

3.3 Special Promotions:
We occasionally offer free shipping promotions. Subscribe to our newsletter to stay informed about these offers.

4. Order Processing

4.1 Processing Time: Orders are typically processed within 1-2 business days.
4.2 Cut-off Times:
- Orders placed before 2 PM (CET) on business days are processed the same day.
- Orders placed after 2 PM (CET) or on weekends/holidays are processed the next business day.
4.3 Peak Seasons: During major Christian holidays (Christmas, Easter) or our sale periods, processing times may extend to 2-3 business days.

5. Tracking Your Order

5.1 Tracking Number: You'll receive a shipping confirmation email with your tracking number once your order is dispatched.
5.2 Tracking Methods:
- Use the tracking number on our website: [Your Website URL]/track-order
- Track directly with the carrier using the provided links in your email

6. Customs and Import Duties

6.1 Overseas Departments: While we handle standard VAT, additional customs fees may apply. These are the responsibility of the customer and are collected by local authorities.
6.2 Customs Declaration: All packages are accurately declared as "Christian clothing and accessories" to ensure smooth customs processing.

7. Delivery Issues

7.1 Incorrect Address: A fee will be charged for re-shipping orders returned due to incorrect address information.
7.2 Lost or Damaged Packages: Please contact our customer service within 14 days of the expected delivery date. We'll work with our shipping partners to resolve the issue promptly.
7.3 Failed Delivery Attempts: Packages unclaimed after two delivery attempts will be returned to us. Customers will be responsible for re-shipping costs.

8. Environmental Commitment

8.1 Packaging: We use recycled cardboard boxes and biodegradable plastic bags for our shipments.
8.2 Carbon Offset: We partner with [Environmental Organization Name] to offset the carbon footprint of our shipments.
8.3 Consolidation: When possible, we consolidate multiple items into a single package to reduce environmental impact.

9. Returns and Exchanges

Please refer to our separate Returns and Exchanges Policy for information on how to return or exchange items.

10. Special Services

10.1 Gift Wrapping: Available for a €3 fee. Your gift will be wrapped in our signature Best is Jesus paper with a personalized message.
10.2 Express Processing: For a €5 fee, we guarantee same-day processing for orders placed before 11 AM (CET).

11. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

12. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact our customer service:

Email: bestisjesus@gmail.com

Last updated: 04 Aug 2024